Terms & Conditions – joliok Casino

1. Definitions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "joliok", "we", "us", or "our" refers to the joliok Casino platform, its operators, and affiliated entities operating the website at joliok.app.
• "Platform" means the joliok website (joliok.app), all subdomains, mobile web interfaces, and any applications made available by joliok from time to time.
• "User", "you", or "your" refers to any individual who accesses, browses, registers on, or uses the joliok Platform in any capacity.
• "Account" means the registered user account created by a User on joliok, through which the User accesses games, deposits funds, and manages their profile.
• "Services" means all casino games, live dealer games, sports betting, bingo, e-sabong, promotions, loyalty programmes, and any other services accessible through the Platform.
• "Funds" means real-money Philippine Peso (PHP) balances held within a User's joliok Account for use on the Platform.
• "Bonus" refers to any promotional credits, free spins, cashback, or other incentive offered by joliok to Users subject to applicable wagering requirements and promotional terms.

2. Acceptance of Terms

By accessing the joliok Platform, registering an Account, or using any of the Services, you unconditionally agree to be bound by these Terms & Conditions, the joliok Privacy Policy, the Responsible Gaming Policy, and any specific game or promotion rules published on the Platform, all of which are incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease using the joliok Platform and, if applicable, close your Account by contacting joliok support via the in-platform live chat.

3. Eligibility & Age Restriction

Access to and use of joliok is strictly restricted to persons who meet all of the following eligibility criteria:

• You are at least 21 years of age. Under Philippine law and applicable PAGCOR regulations, the minimum legal age for participation in casino-style gambling is 21 years. joliok strictly enforces this requirement.
• You are accessing the Platform from a jurisdiction where online gambling is not prohibited by applicable local law.
• You are not a joliok employee, officer, director, contractor, or an immediate family member of any such person.
• You have not previously been self-excluded from the joliok Platform or had your Account terminated for cause.
• You are acting on your own behalf and not as an agent or representative of another person.

4. Account Registration

To access the full range of joliok Services, you must register a personal Account. The following conditions apply to Account registration and ongoing use:

• You may only hold one (1) Account on joliok. Multiple accounts per individual are strictly prohibited. Where duplicate Accounts are identified, joliok reserves the right to close all but one Account and forfeit any bonuses credited across the duplicate Accounts.
• You must provide accurate, current, and complete information during registration. This includes your full legal name, date of birth, Philippine mobile number, and a valid email address.
• You are solely responsible for maintaining the confidentiality of your Account login credentials. joliok will not be liable for any loss arising from unauthorised use of your Account where such use resulted from your failure to safeguard your credentials.
• You must notify joliok immediately if you suspect any unauthorised access to your Account.
• joliok reserves the right to require documentary proof of identity, address, and payment method at any time as part of ongoing KYC obligations. Failure to provide requested documentation may result in Account suspension or withdrawal restrictions.

5. Deposits & Withdrawals

All financial transactions on joliok are conducted in Philippine Peso (PHP) unless otherwise specified. The following terms apply to all deposits and withdrawals:

• The minimum deposit amount is ₱100. Minimum withdrawal amount is ₱200. These thresholds may be updated from time to time and current limits are displayed on the Platform cashier page.
• joliok accepts deposits via GCash, Maya (PayMaya), BPI Online, BDO Online Banking, Metrobank, 7-Eleven Cliqq, USDT TRC20, and Coins.ph. Supported methods are subject to change.
• Withdrawal requests are processed within the timeframes displayed in the Platform cashier. GCash and Maya withdrawals typically complete within 5–30 minutes. Bank transfers may take 1–3 business hours.
• joliok does not charge processing fees for standard withdrawals. Third-party fees imposed by your payment provider are outside joliok's control and remain your responsibility.
• Withdrawal requests may be subject to KYC verification holds. joliok reserves the right to delay processing pending satisfactory completion of identity verification.
• Funds deposited into your joliok Account may not be used for any purpose other than wagering on the Platform's Services.

6. Bonuses & Promotions

joliok offers various promotional incentives including, but not limited to, welcome deposit match bonuses, daily reload bonuses, weekly cashback, and free spins. All bonuses are subject to the following general conditions in addition to any specific terms published for individual promotions:

• Bonuses are credited to the User's Account upon meeting the qualifying conditions stated in the relevant promotion (e.g., minimum deposit amount, use of a qualifying payment method).
• Bonus funds are subject to wagering requirements before they may be withdrawn. Wagering requirements and eligible games are specified in each promotion's terms. Failure to meet wagering requirements within the stated timeframe will result in forfeiture of the bonus and any winnings derived solely from it.
• joliok reserves the right to withdraw any bonus offer, amend bonus terms, or cancel a bonus from a User's Account if there is evidence of bonus abuse, exploitation of a technical error, or violation of these Terms.
• A User may only participate in each promotion once unless explicitly stated otherwise. Duplicate Account holders are not eligible for any bonus.
• Cash deposits and bonus funds are tracked separately. Standard withdrawal rules apply to cash balances at all times regardless of any active bonus.

7. Game Rules & Fair Play

joliok operates a certified gaming environment. The following terms apply to all game play on the Platform:

• All Random Number Generator (RNG) games use independently audited RNG software. Return to Player (RTP) percentages are applied consistently and are available for review within the game information panels.
• Live dealer games are conducted by professional dealers in dedicated studio facilities. Game outcomes are determined by real physical equipment (cards, wheels, dice) with no computerised interference.
• In the event of a disconnection during an active game round, joliok's system will record the state of the game at the time of disconnection. Upon reconnection, any pending round will be resolved according to the game's rules. joliok is not responsible for game interruptions caused by the User's internet connection.
• In the event of a software error, manifest error, or technical malfunction that results in an incorrect display of odds, payouts, or game outcomes, joliok reserves the right to declare the affected bets void and return stakes to affected Users.

8. Prohibited Conduct

The following conduct is strictly prohibited on the joliok Platform. Breach of any prohibition listed below may result in immediate Account suspension, permanent closure, forfeiture of funds, and referral to relevant authorities:

• Creating or operating multiple Accounts (whether in your own name or using a third party's details).
• Using automated scripts, bots, scrapers, or any software designed to interact with the Platform in a manner not authorised by joliok.
• Exploiting software bugs, game glitches, or mathematical errors to gain an unfair advantage.
• Engaging in any form of collusion, chip dumping, or coordinated play designed to manipulate game outcomes or circumvent the house edge.
• Using the Platform for any money laundering, terrorist financing, or other illicit financial activity. joliok complies with applicable Philippine anti-money laundering regulations and will report suspicious transactions to relevant authorities.
• Providing false or misleading information during registration or at any point during the KYC process.
• Accessing the Platform if you are a self-excluded user or if your Account has been closed by joliok for cause.

9. Intellectual Property

All content on the joliok Platform — including but not limited to the joliok brand name, logo, website design, game interfaces, graphics, text, and software — is the exclusive property of joliok or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the joliok Platform without prior written consent.

10. Privacy & Data

joliok collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using joliok, you consent to the data practices described in the Privacy Policy.

joliok implements industry-standard security measures, including 256-bit SSL encryption, to protect the personal and financial data of its Users. However, no online transmission is entirely risk-free and joliok cannot guarantee absolute security of data transmitted over the internet.

11. Responsible Gaming

joliok is committed to providing a safe and responsible gaming environment. The Platform offers the following tools accessible through Account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on deposits. Increases to limits are subject to a 24-hour cooling-off period.
• Session Time Limits: Configure alerts that notify you when a session reaches a set duration.
• Cooling-Off Periods: Temporarily suspend your Account for a defined period (24 hours to 30 days).
• Self-Exclusion: Permanently exclude yourself from the Platform for a minimum period of 6 months. Self-exclusion requests are irreversible during the exclusion period.

If you believe your gambling is causing harm to yourself or others, joliok strongly encourages you to use these tools and to seek support from appropriate organisations. joliok also complies with PAGCOR's responsible gaming framework applicable to licensed online gaming operators in the Philippines.

12. Limitation of Liability

To the fullest extent permitted by applicable law, joliok shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of winnings, loss of data, loss of revenue, or business interruption.

joliok's aggregate liability to any User in connection with these Terms, regardless of the cause of action or form of the claim, shall not exceed the total amount of real-money deposits made by that User in the 30 days immediately preceding the event giving rise to the claim.

joliok does not warrant that the Platform will be continuously available, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis.

13. Termination & Suspension

joliok reserves the right to suspend or permanently terminate a User's Account at any time, with or without notice, in the event of:

• Breach of any provision of these Terms.
• Fraudulent, abusive, or illegal activity.
• Failure to complete KYC verification within a reasonable timeframe.
• Chargebacks or disputed transactions initiated by the User or their payment provider.
• A request by the User to self-exclude.

Upon Account closure, any real-money balance remaining after deduction of applicable bonus funds and any amounts subject to investigation will be returned to the User via their registered payment method, subject to verification requirements.

14. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms that cannot be resolved through joliok's internal complaints process shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Users wishing to raise a complaint should first contact joliok support via in-platform live chat. joliok will acknowledge all formal complaints within 2 business days and endeavour to resolve them within 14 business days.

15. Changes to Terms

joliok may amend these Terms at any time. Where amendments are material, joliok will provide notice to registered Users via email and/or in-platform notification at least 7 days before the amended Terms take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

The current version of these Terms is always available on this page at joliok.app/terms-conditions. The effective date displayed at the top of this page indicates when the current version was last updated.

16. Contact Information

If you have any questions regarding these Terms & Conditions or any other aspect of the joliok Platform, please contact the joliok support team:

• Live Chat: Available 24/7 directly within the joliok platform — the fastest way to get a response.
• Email: [email protected] (plain text — not a clickable link)

joliok's support team is available around the clock and is staffed by agents familiar with the Philippine online gaming context. Response times via live chat are typically under 5 minutes.